The Medical Records Department is the heartbeat of the polyclinic. All clinical care starts and ends there.
Medical Records
Services
How do I proceed after arrival at the polyclinic?
REMINDER
Although we do our best to serve you promptly an emergency may result in a delay in providing your care. Your patience and understanding in these situations is appreciated.
General enquiries:
The telephone receptionist in the booth located at the entrance to the main waiting area will be happy to assist you.
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Persons who have appointments to see the doctor:
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Place your appointment card in the container according to the appointment time. (Booth No 2)
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Have a seat and proceed to the Records Officer when your name is called.
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After processing you will be directed to the General Practice area for screening by the Nurse.
Walk-in patients or persons who wish to make an appointment:
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Take a number from the machine at the front of the Records Department.
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Have a seat and proceed to the Records Officer when your number is called.
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Child Health Clinic Visits (Mondays and Thursdays):
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APPOINTMENTS:
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DO NOT take a number.
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Place your child’s immunization booklet or green card in the container provided according to the time of your appointment.
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NON-APPOINTMENTS or POSTNATAL BABY VISITS:
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Place the book in the walk-in or postnatal container respectively.
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Please note that on Tuesdays, Wednesdays and Fridays parents and guardians are required to take a number in order for their child to be seen as a walk-in.
Persons with appointments to all other polyclinic services:
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Proceed directly to the waiting area for the service.
