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REMINDER

Although we do our best to serve you promptly an emergency may  result in a delay in  providing your care. Your patience and understanding in these situations is appreciated.

The Medical Records Department is the heartbeat of the polyclinic. All clinical care starts and ends there.

Medical Records 

Services

How do I proceed after arrival at the polyclinic?

General enquiries: 

The telephone receptionist in the booth located at the entrance to the main waiting area will be happy to assist you.

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Persons who have appointments to see the doctor:

  • Place your appointment card in the container according to the appointment time. (Booth No 2)

  • Have a seat in the waiting area in front of the Records Department and proceed to the Records Officer when your name is called.

  • After processing you will be directed to the General Practice area for screening by the Nurse.

 

 

Walk-in patients or persons who wish to make an appointment:

  • Take a number from the machine at the front of the Records Department. 

  • Have a seat and proceed to the Records Officer when your number is called.

 

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Child Health Clinic Visits (Mondays and Thursdays):

  • APPOINTMENTS:

    • DO NOT take a number. 

    • Place your child’s immunization booklet or green card in the container provided according to the time of your appointment. 

 

  • NON-APPOINTMENTS or POSTNATAL BABY VISITS:

    • Place the book in the walk-in or postnatal container respectively. 

 

Please note that on Tuesdays, Wednesdays and Fridays parents and guardians are required to take a number in order for their child to be seen as a walk-in.

 

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Dermatology Clinic Visits (Every 4th Tuesday):

  • Place your appointment card in the container in Booth No. 2

  • Have a seat in the waiting area in front of the Records Department and proceed to the Records Officer when your name is called.

  • After processing you will be directed to the Dermatology Clinic  area.

 

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Family Planning Clinic Visits:

  • Place your appointment card in the container in Booth No. 2

  • Proceed to have a seat in the waiting area in front of the Family Planning Room 

 

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Mental Health Clinic Visits (Every Wednesday):

  • Give your appointment card to the Records Officer

  • Proceed to have a seat in the waiting area in front of the Mental Health Room

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Persons with appointments to all other polyclinic services:

  • Proceed directly to the waiting area for the service.

 

Telephone: 246-536-3239

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